SERVICE & SUPPORT
Our dedicated service team is available 24/7 to help you with your inquiries or to put you in touch with the right people to resolve any irregularities as quickly as possible.
Account Management
Contract management
Check the services for accountability
Responsible for client profitability
General overall understanding of customers
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Account Management
- Contract management
- Check the services for accountability
- Responsible for client profitability
- General overall understanding of customers
Service Management
Relationship management with our customers
Escalation Management
License Management
Elaboration and development of new service descriptions
Monitoring and control of Change and Service Management
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Service Management
- Relationship management with our customers
- Escalation Management
- License Management
- Elaboration and development of new service descriptions
- Monitoring and control of Change and Service Management
Door opener sales
Understanding customers needs & challenges
Quoting of new services
Technical quoting for offering
Promote new products & Services (i.e. Your-IAM)
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Door opener sales
- Understanding customers needs & challenges
- Quoting of new services
- Technical quoting for offering
- Promote new products & Services (i.e. MAYI ID)
Projects & others
Project Management for Transition/Migration Projects
Project Lead for major projects
Takeover of ITSM (IT Service Management) tasks for customers up to full outsourcing of IT (turnkey provider)
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Projects & others
- Project Management for Transition/Migration Projects
- Project Lead for major projects
- Takeover of ITSM (IT Service Management) tasks for customers up to full outsourcing of IT (turnkey provider)
Monitoring of Services
24/7 UHD coverage
Realtime Alerting
Exact Resource Management
Highly precise alerts
Customizable tickets
Complete automation
Intelligent Routing of Tickets
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Monitoring of Services
- 24/7 UHD coverage
- Realtime Alerting
- Exact Resource Management
- Highly precise alerts
- Customizable tickets
- Complete automation
- Intelligent Routing of Tickets
System Availability and Utilization management
Uptime maximization
Intelligent System Analysis and Tagging
Proactive task management
Immediate Response Times
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System Availability and Utilization management
- Uptime maximization
- Intelligent System Analysis and Tagging
- Proactive task management
- Immediate Response Times
Security & Request Management
Patch Management
Intrusion Detection
Network Surveillance
RFC approval
Application Support
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Security & Request Management
- Patch Management
- Intrusion Detection
- Network Surveillance
- RFC approval
- Application Support
Account Management
- Contract management
- Check the services for accountability
- Responsible for client profitability
- General overall understanding of customers
Service Management
- Relationship management with our customers
- Escalation Management
- License Management
- Elaboration and development of new service descriptions
- Monitoring and control of Change and Service Management
Door opener sales
- Understanding customers needs & challenges
- Quoting of new services
- Technical quoting for offering
- Promote new products & Services (i.e. MAYI ID)
Projects & others
- Project Management for Transition/Migration Projects
- Project Lead for major projects
- Takeover of ITSM (IT Service Management) tasks for customers up to full outsourcing of IT (turnkey provider)
Billing
Accounting
Stock
Purchasing
Monitoring of Services
- 24/7 UHD coverage
- Realtime Alerting
- Exact Resource Management
- Highly precise alerts
- Customizable tickets
- Complete automation
- Intelligent Routing of Tickets
System Availability and Utilization management
- Uptime maximization
- Intelligent System Analysis and Tagging
- Proactive task management
- Immediate Response Times
Security & Request Management
- Patch Management
- Intrusion Detection
- Network Surveillance
- RFC approval
- Application Support
Our certificates
More information needed?
We are happy to discuss open questions and opportunities with you