Service & Support
Our dedicated service team is available 24/7 to help you with your inquiries or to put you in touch with the right people to resolve any irregularities as quickly as possible.
Service Account Management
Account Management
Contract management
Check the services for accountability
Responsible for client profitability
General overall understanding of customers
Account Management
Service Management
Relationship management with our customers
Escalation Management
License Management
Elaboration and development of new service descriptions
Monitoring and control of Change and Service Management
Service Management
Door opener sales
Understanding customers needs & challenges
Quoting of new services
Technical quoting for offering
Promote new products & Services (i.e. Your-IAM)
Door opener sales
Projects & others
Project Management for Transition/Migration Projects
Project Lead for major projects
Takeover of ITSM (IT Service Management) tasks for customers up to full outsourcing of IT (turnkey provider)
Projects & others
Account Management
Service Management
Door opener sales
Projects & others
Backoffice
Billing
Registration of new projects and services
Accounting of monthly services
Billing of projects
Billing of hardware
Customer and supplier contract filing
Billing
Accounting
Annual accounts
Financial accounting
Payment transactions
VAT accounting
Accounting
Stock
Stock management
Material issue
Material dispatch
Stock
Purchasing
Purchasing of hardware and software
Purchase of maintenance services
License inventory management
Monitoring of support contract renewal
Purchasing
Billing
Accounting
Stock
Purchasing
Operation & Support
Monitoring of Services
24/7 UHD coverage
Realtime Alerting
Exact Resource Management
Highly precise alerts
Customizable tickets
Complete automation
Intelligent Routing of Tickets
Monitoring of Services
System Availability and Utilization management
Uptime maximization
Intelligent System Analysis and Tagging
Proactive task management
Immediate Response Times
System Availability and Utilization management
Security & Request Management
Patch Management
Intrusion Detection
Network Surveillance
RFC approval
Application Support
Security & Request Management
Monitoring of Services
System Availability and Utilization management
Security & Request Management
Our certificates
More information needed?
Get in touch with us.
We are happy to discuss open questions and opportunities with you.
