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Service & Support

Our dedicated service team is available 24/7 to help you with your inquiries or to put you in touch with the right people to resolve any irregularities as quickly as possible.

Service Account Management

Account Management

Contract management
Check the services for accountability
Responsible for client profitability
General overall understanding of customers

Account Management

Service Management

Relationship management with our customers
Escalation Management
License Management
Elaboration and development of new service descriptions
Monitoring and control of Change and Service Management

Service Management

Door opener sales

Understanding customers needs & challenges
Quoting of new services
Technical quoting for offering
Promote new products & Services (i.e. Your-IAM)

Door opener sales

Projects & others

Project Management for Transition/Migration Projects
Project Lead for major projects
Takeover of ITSM (IT Service Management) tasks for customers up to full outsourcing of IT (turnkey provider)

Projects & others

Account Management

Service Management

Door opener sales

Projects & others

Backoffice

Billing

Registration of new projects and services
Accounting of monthly services
Billing of projects
Billing of hardware
Customer and supplier contract filing

Billing

Accounting

Annual accounts
Financial accounting
Payment transactions
VAT accounting

Accounting

Stock

Stock management
Material issue
Material dispatch

Stock

Purchasing

Purchasing of hardware and software
Purchase of maintenance services
License inventory management
Monitoring of support contract renewal

Purchasing

Billing

Accounting

Stock

Purchasing

Operation & Support

Monitoring of Services

24/7 UHD coverage
Realtime Alerting
Exact Resource Management
Highly precise alerts
Customizable tickets
Complete automation
Intelligent Routing of Tickets

Monitoring of Services

System Availability and Utilization management

Uptime maximization
Intelligent System Analysis and Tagging
Proactive task management
Immediate Response Times

System Availability and Utilization management

Security & Request Management

Patch Management
Intrusion Detection
Network Surveillance
RFC approval
Application Support

Security & Request Management

Monitoring of Services

System Availability and Utilization management

Security & Request Management

Our certificates

More information needed?

Get in touch with us.

We are happy to discuss open questions and opportunities with you.

DIDIER ARNOLD

Teamlead Service Management
call send e-mail

ERNA KADIC

Teamlead Backoffice
call send e-mail

DAVE BYRNE

Teamlead Operation & Support
call send e-mail