Are you looking for a new challenge in a dynamic and international environment? Are you a personality who enjoys working in a team, is used to actively contributing your know-how and it is important to you to always keep up with the latest technology? Taking responsibility, successful implementations and project work are a matter of course for you. Then, we have just the right job for you.
We are looking for an experienced Service Account Manager in our Basle office for an international, dynamic and demanding client. If this appeals to you, we look forward to getting to know you!
Basle
Service Account Manager (m/w/d) 80 – 100%
Your challenges and areas of responsibility
- Support and further development of the existing customer base with focus on international customers within the framework of service account management
- Single point of contact for all needs of the customers allocated to you
- Creation of requirement analyses, offers and rough concepts of technical solutions
- Support in the areas of change, problem and incident management
- Active participation in the escalation management team
- Management and implementation of small to medium-sized projects as a project manager
- Negotiation, agreement and updating of service contracts
- Execution of availability and performance reviews as well as trend analyses
Your profile with focus on one or more areas
- Completed IT education or equivalent education/experience
- Broad IT Know-How with focus on network services
- Sound professional experience in a similar function with proven know-how in the areas of Service Account Management (IT Service Management, ICT Service Design, ICT Service Operation)
- Experience in technical pre-sales activities with existing customers
- Good conceptual, analytical and communication skills
- Experience in project management of medium sized projects
- High social competence, ability to work under pressure and frustration tolerance
- Fluent in written and spoken German and English, Spanish as a plus
- And last but not least, a good sense of humour and enthusiasm of service management
Your perspectives
We offer you exciting and challenging tasks in a modern and dynamic working environment with a flat hierarchy and short decision-making processes. You will be part of a highly qualified and committed team in which fairness and team spirit are lived. The possibility to work from home, attractive further training opportunities and a generous pension fund are all part of the package.
Are you ready for a new job opportunity? Join our team and send us your application today.
Direct applications are preferred.